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Global Agent Performance Optimization (APO) Market Analysis 2013-2018 and Forecast 2019-2024

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Global Agent Performance Optimization (APO) Market Analysis 2013-2018 and Forecast 2019-2024

Publisher 99 Strategy Pages 84 Format PDF
Publish Date 15 Apr 2019 Report ID MAMR52142717

Snapshot:

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

The global Agent Performance Optimization (APO) market will reach xxx Million USD in 2019 and CAGR xx% 2019-2024. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Agent Performance Optimization (APO) by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.

Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):

        Cloud Based

        On Premises

Company Coverage (Sales Revenue, Price, Gross Margin, Main Products etc.):

        NICE Ltd

        Genesys

        Verint Systems Inc

        Aspect

        Calabrio

        Five9

        Teleopti AB

        ZOOM International

        InVision AG

        Upstream Works Software

        Envision Telephony

        CallMiner

        CallFinder

        HigherGround, Inc.

Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):

        Small & Mid-sized Businesses

        Large Enterprises

Region Coverage (Regional Production, Demand & Forecast by Countries etc.):

        North America (U.S., Canada, Mexico)

        Europe (Germany, U.K., France, Italy, Russia, Spain etc.)

        Asia-Pacific (China, India, Japan, Southeast Asia etc.)

        South America (Brazil, Argentina etc.)

        Middle East & Africa (Saudi Arabia, South Africa etc.)

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Regional analysis
Segmentation analysis
Industry outlook
Competitive landscape
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