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Global Agent Performance Optimization (APO) Market Analysis 2013-2018 and Forecast 2019-2024

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Global Agent Performance Optimization (APO) Market Analysis 2013-2018 and Forecast 2019-2024

Publisher 99 Strategy Pages 84 Format PDF
Publish Date Apr. 2019 Report ID MAMR521418747
Snapshot
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market will reach xxx Million USD in 2019 and CAGR xx% 2019-2024. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Agent Performance Optimization (APO) by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
            Cloud Based
            On Premises
Company Coverage (Sales Revenue, Price, Gross Margin, Main Products etc.):
            NICE Ltd
            Genesys
            Verint Systems Inc
            Aspect
            Calabrio
            Five9
            Teleopti AB
            ZOOM International
            InVision AG
            Upstream Works Software
            Envision Telephony
            CallMiner
            CallFinder
            HigherGround, Inc.
Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):
            Small & Mid-sized Businesses
            Large Enterprises
Region Coverage (Regional Production, Demand & Forecast by Countries etc.):
            North America (U.S., Canada, Mexico)
            Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
            Asia-Pacific (China, India, Japan, Southeast Asia etc.)
            South America (Brazil, Argentina etc.)
            Middle East & Africa (Saudi Arabia, South Africa etc.)

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